Two day’s workshop session for Nib Bank’s Management team members
A two days’ workshop session has been carried out for 29 management team members of Nib Bank S.C. on “Leadership in Service Excellence”. The Workshop focused on developing the techniques and skills critical to creating an exceptional service-oriented work environment. Participants explored best practices for creating highly efficient service delivery teams and introduced to leadership actions and behaviors that will lead to superior levels of customer service.
At the closing, participants stated that they are really satisfied with the workshop content and the delivery methodology which helped them to gain new perspectives of commitment to execution
The impact of leadership, the value of client care and customer service is equal to leadership involvement. Empowering individuals is the core aspect to secure service excellence and Nib bank is doing an excellent job in regarding that matter.